Privacy Policy

It is our continued honor to serve you as a Hammacher Schlemmer customer. We fully recognize our responsibility to protect your customer information and its confidential nature, and we have done our best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features and confidentiality.

Chat Feature

When you access our Chat feature, our third-party service provider may record your chat for quality and training purposes. That Chat may be shared with us for customer service reasons. By using Chat, you consent to these uses.

Placing an Order Online

When you place an order online at Hammacher.com, we request the information we need to complete your order. This information includes your full name, billing address, shipping address, telephone number, e-mail address, and credit card number. We may also receive personal information from third parties.

The information you provide will be used to process your order and improve your shopping experience. Once you have placed an online order with us, we will verify with your credit card company that your credit card is valid and send you an email message that confirms your order was successfully received. We will also send you an e-mail once your order has been shipped.

We will periodically send to your street or e-mail address product news and updates that you may find of interest and we do sometimes share customer information with 3rd parties, which may include marketing partners, for commercial purposes.

Below is a summary of your privacy rights based on your state of residency:

• California Residents: Right of access, correct or delete personal information, right to opt-out of “sale” of personal information, right to opt-out of “sharing” of personal information for targeted advertising, limit the use of sensitive personal information, no discrimination.
• Colorado, Connecticut, and Virginia Residents: Right of access, correct or delete your personal information, right to opt-out of sale of personal information for money, right to opt-out of targeted advertising, no discrimination, right to appeal. (Effective 1/1/23 in Virginia and 7/1/23 in Colorado and Connecticut)
• Utah Residents: Right of access or delete personal information, right to opt-out of sale of personal information, right to opt-out of targeted advertising, no discrimination. (Effective 12/31/23)

How to opt out or exercise your rights to your Personal Information

If you do not wish to receive promotional postal, SMS (text messages) and/or e-mail updates from Hammacher Schlemmer, or if you prefer that we not share your personal information with other merchants and/or third parties please contact us by:

• Emailing Customer Service at customerservice@hammacher.com
• Calling us Toll-Free at 1-800-321-1484 or
• Send your request to Customer Service, 9180 Le Saint Drive; Fairfield, Ohio 45014-5475

Please include your full name, street address, and e-mail address with your correspondence, and tell us how we should restrict use of your information.

If you are a resident of certain states, may also request that your information be accessed, deleted or corrected. To make an access, deletion or correction request, please contact us by:

• Emailing us at CustomerPrivacy@hammacher.com
• Calling us Toll-Free at 1-800-543-3717 or
• Send your request to Customer Service, 9180 Le Saint Drive; Fairfield, Ohio 45014-5475

Please include your full name, street address, phone and e-mail address with your request.

We will then send you a Verifiable Request Form and instructions for making your request.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. Making a verifiable consumer request does not require you to create an account with us. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, you must provide a Power of Attorney or a guardianship document for a minor child with your Verifiable Request Form.

You may only make a verifiable consumer request twice within a 12-month period. The Verifiable Request form and associated documentation must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include a completed Verifiable Request Form and Proof of address such as a current utility bill.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

We will only use personal information provided in the Verifiable Request Form and associated documentation to verify the requestor's identity or authority to make the request.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of our Lifetime Guarantee or product recall conducted in accordance with federal law, or otherwise perform our contract with you

2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

3. Debug products to identify and repair errors that impair existing intended functionality.

4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

5. Comply with statutory obligations.

6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

7. Comply with a legal obligation.

8. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We may work with data providers to target advertising to you personally, through online and offline methods including email, display media and direct mail. This advertising may be directed to you because you visited or logged in to our website. When we generate this advertising, data we collect from you through online cookies and other technologies may be combined with other de-identified data (such as a hashed, non-readable email or postal address) in order to tailor ads to you based on your preferences and other information about you. To learn more about targeted advertising, these providers, or how you may opt out, please visit the DAA's consumer choice page at https://www.aboutads.info/choices/.

Sharing with A Friend

When you e-mail a message to a friend from Hammacher.com using the Add This functionality, your e-mail address and your friends are both required. This ensures that your friend will know that we have sent the e-mail message at your request. E-mails obtained for the "Tell a Friend" service are only used for this purpose, and then discarded.

Catalog Requests & E-mail Updates

When you request a Hammacher Schlemmer catalog at Hammacher.com or ask to receive e-mail updates, we request your name, address and e-mail address in order to complete your request. We will respect your privacy and use your information in the same way described above under "Placing an Order Online."

Your Privacy Online

We are committed to ensuring your privacy when you shop online with Hammacher Schlemmer. In an effort to improve the online shopping experience at Hammacher.com, we do gather information about our visitors and customers as described below.

"Cookies" are small bits of information that your Web browser stores on your computer's hard drive. In order to purchase products from the Hammacher Schlemmer site, your Web browser must be enabled to accept cookies. We also use cookies to give credit to those sites that direct traffic to Hammacher.com for marketing purposes. Hammacher Schlemmer does not use cookies to store or collect personal information such as full names, addresses, or payment information.

Technologies other than http cookies may be used by third parties in a similar way, to recognize the email recipients' computer or device and to keep track of which user identities match to which devices or browsers, and those technologies may not respond to browser settings that block conventional cookies.

You may opt out of any of these types of technologies by visiting the NAI's opt out page at https://www.networkadvertising.org

CCPA Privacy Notification for California Residents

Last updated 07/22/2022