Thank you for shopping at Hammacher Schlemmer. We fully recognize our responsibility to protect your customer information and its confidential nature. We have done our best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features, and confidentiality.
Secure Shopping
Protecting your order information is a priority. We utilize SSL (Secure Sockets Layer) to ensure safe, secure transactions. With SSL, information sent via the Internet is encrypted, and can be trusted to arrive privately and unaltered. We believe this element provides the most effective way to ensure that your order information is protected while offering a very secure shopping environment.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We do not transfer credit card numbers via email, and ask that in any email correspondence with us you refrain from doing so as well. If you have any concerns about ordering electronically, please call 1-800-321-1484 to place your order over the phone.
Your Privacy Online
We are committed to ensuring your privacy when you shop online with Hammacher Schlemmer. In an effort to improve the online shopping experience at hammacher.com, we do gather information about our visitors' shopping behavior, but we maintain sole ownership over this information and do not share, sell or rent our findings to third parties, except in the few cases described below.
Hammacher Schlemmer contracts with Omniture and Coremetrics for data collection, storage, and reporting services that help us improve your shopping experience. These reporting services use cookies (explained in detail below) to collect information about your usage of Hammacher.com. Both Omniture and Coremetrics are contractually restricted from using your information in any way, other than to help us make our site more useful for you. For more information, including how to opt out of the collection process, please click here:
https://www.coremetrics.com/company/privacy.php#optout
https://www.omniture.com/en/privacy/product#optout
"Cookies" are small bits of information that your Web browser stores on your computer's hard drive. In order to purchase products from the Hammacher Schlemmer web site, your Web browser must be enabled to accept cookies. We also use cookies to give credit to those web sites that direct traffic to hammacher.com for marketing purposes. Hammacher Schlemmer does not use cookies to store or collect personal information such as full names, addresses, or payment information.
Placing an Order Online
When you place an order online at hammacher.com, we request the information we need to complete your order. This information includes your full name, billing address, shipping address, telephone number, email address, and credit card number.
The information you provide will be used to process your order and improve your shopping experience. Once you have placed an order with us, we will verify with your credit card company that your credit card is valid and send you an email message that confirms your order was successfully received. We will also send you an email once your order has been shipped, or if it has been placed on backorder.
We will periodically send to your street or email address product news and updates that you may find of interest. We NEVER share or sell our customers' email addresses or telephone numbers for marketing purposes, but we do sometimes share other customer information with trusted third parties.
How to Opt-out
If you do not wish to receive promotional postal and/or email updates from Hammacher Schlemmer, or if you prefer that we not share your postal address with other merchants please:
- Email us at customerservice@hammacher.com, or
- Contact our Customer Service Department directly by calling 1-800-321-1484, or
- Write us at 9180 Le Saint Drive; Fairfield, Ohio 45014-5475
Please include your full name, street address, and email address with your correspondence, and tell us how we should restrict use of your information.
Gift Messages
When you request a gift message with your order, we do not use the information contained in the gift greetings that you fill out, except to execute the message as requested.
Tell A Friend
When you email a message to a friend from hammacher.com, you and your friend's email addresses are both required. This ensures that your friend will know that we have sent the email message at your request. Emails obtained for the Tell a Friend service are only used for this purpose, and then discarded.
Catalog Requests & Email Updates
When you request a Hammacher Schlemmer catalog at hammacher.com or ask to receive email updates, we request your name, address and email address in order to complete your request. We will respect your privacy and use your information in the same way described above under "Placing an Order Online".
Last updated November 2, 2009
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