Premium

Items shipped via premium delivery usually take 2 to 3 business days to arrive at their destination once they've been shipped.Orders received on weekends or holidays will ship on the next business day. Premium delivery is not available for orders shipped to Canadian or International addresses.

Express

Items shipped via express delivery usually take 1 to 2 business days to arrive at their destination once they've been shipped. Orders received on weekends or holidays will ship on the next business day. Express delivery is not available for orders shipped to Canadian International addresses.

Oversized Items

Oversized items scheduled for expedited delivery (Premium or Express) may incur additional shipping and services charges because of their unusual size. Please call 1-800-321-1484 for an estimate of S&S charges. International callers, please call 1-513-860-3397.

Factory Direct Items

If an item is marked with a Factory Direct icon, it is shipped directly from the manufacturer. Delivery time and charges on these items may vary and Premium or Express Delivery is not available. For more information on time and charges, email us at customerservice@hammacher.com or call 1-800-321-1484 and mention the product name and item number. International callers, please call 1-513-860-3397.

Alaska, Hawaii and Puerto Rico

Orders destined for Alaska, Hawaii and Puerto Rico will be shipped and charged according to Premium Shipping & Service Charges. If you require faster service to these areas please send an email to customerservice@hammacher.com or call 1-800-321-1484 for assistance. Please mention the product name and item number. International callers, please call 1-513-860-3397.

Canada

Convenient delivery to Canada is available for only $15.95 per order in addition to our Standard Shipping & Service Charges shown above (U.S. funds). Most orders to Canada are delivered through our expedited ground service and arrive at your door within seven to ten days. Premium and Overnight Delivery are not available for Canadian Shipments. Orders destined for Canada will be cleared through customs and delivered by broker Russell A. Farrow. By placing your order to Canada you authorize Russell A. Farrow Limited to obtain customs clearance for your merchandise and remit applicable duty and taxes on your behalf to Revenue Canada, Customs and Taxation.

Click here for important information regarding applicable duties and taxes.

Click here for information regarding returns and exchanges from Canada

International

Oversized items may be subject to additional shipping and service charges when shipped internationally. If your country is not listed in the international shipping chart, please send an email to customerservice@hammacher.com or call 1-800-321-1484 for the proper shipping and service charge. Please mention the product name and item number. International callers, please call 1-513-860-3397.

Important Information Regarding International and Canadian Shipments! Recipients are responsible for ALL applicable duties and taxes. For more information, please send an email to customerservice@hammacher.com or call 1-800-321-1484 for assistance. Please mention the product name and item number. International callers, please call 1-513-860-3397. We must receive a working phone number and email address for delivery contact. Ship to addresses must be UPS International deliverable addresses (call UPS at 1-800-PICK-UPS with questions).

APO/FPO

Deliveries to APO/FPO destinations will be shipped parcel post. Due to transit time required, we strongly recommend a Premium Upgrade. When shipping to APO/FPO destinations, expect a little bit longer delivery time.

Returns and Exchanges

Should any product fail to meet your expectations for any reason, simply return it with proof of purchase. We will replace it, refund the cost of the item less shipping and service fees, or credit your credit card, depending on your original payment method. Please note that returns older than 12 months will be credited in the form of a gift certificate.

Please follow one of the options below.

1. Complete the convenient return steps outlined on the back of your packing slip using one of our pre-addressed* label options.
2. Include your packing slip with your return package.
3. Retain tracking number for your records.

1. Missing your packing slip? Please print your order as proof of purchase and include with your return. To print please click here Order Status
2. Indicate on your proof of purchase what item you are returning and if you would like an exchange or refund.
3. Return your package via your preferred shipping service to:
   
   Hammacher Schlemmer
   9180 LeSaint Dr.
   Fairfield, OH 45014
4. Retain tracking number for your records.

Sales Tax

Hammacher Schlemmer is required by law to collect sales tax on orders shipped only to states where we have stores or warehouses, which includes New York, Ohio, and Illinois.