Frequently Asked Questions

Do I need to sign up for an account?

No. Simply include your email address when placing your order and we’ll send you updates about your order and save your order history.

You can also sign up for an account. It’s quick and easy. You only need to give us a username, password, and an email address.

Once you sign up you’ll never miss our good deals. We’ll send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.

Can I sign in with Facebook or Apple ID?

Yes, if you’d rather sign in with Facebook or Apple ID instead of creating another username and password you can click the blue “Sign in with Facebook” or the black “Sign in with Apple” button on the sign-in page.

Note: signing in with Facebook does not connect us to your Facebook page.

I forgot my password, how can I sign in?

Give us your email address or username on the forgot password page and we’ll send you an email with instructions for resetting your password.

However, if you used the Facebook or Apple ID buttons to login, simply click that button again to access your account.

How can I change my username, password, or email address?

You can change your username, password, or email address from the Your Info page.

How can I change my default payment settings?

Your default payment settings (shipping address, credit card, and billing address) are shown on your Account page.

You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.

How do I manage a "there's already an account with this email" error?

The same email address can’t be used for multiple accounts. A “there’s already an account with this email” error message will be displayed if you attempt to use the same email address on more than one account.

If the error occurs when trying to create a new account:

1. Attempt to sign into the account with your password. If you have forgotten your password, you can reset your password.
2. If you joined using your Facebook login tied to that email address instead of creating a username and password, you can click the blue “Sign in with Facebook” button on the sign-in page.
3. If you’re still unable to sign in and you’re certain you’ve never created an account using this address, try creating an account using another email address you own or an email alias (check with your email provider if they support creating an email alias with your email account).

What is Membership?

Our $5.99/month membership program gives you free shipping at hammacher.com.

You can learn more over at the Membership page or read the fine print on the Membership Agreement page.

How do I join your membership program?

There are two ways to join our membership program.

1. Go to the Membership page and click the Become a Member button.
2. While placing an order, select the shipping option that says “$5.99/month: Free standard shipping on all orders. One-click cancel, anytime.”

How can I change which credit card is being charged for the membership program?

We’ll charge the credit card that’s setup as the default payment setting and shown on your Account page.

You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.

How can I view my previous membership payments?

You can view all your previous membership payments from the Membership Payments page.

How do I cancel from your membership program?

We’ve made it easy to cancel from our membership program anytime without the need to call someone on the phone or contact our Customer Support team.

Simply go to the Cancel Membership page and find the “Cancel Membership” button. Optionally, give us a reason why you’re cancelling. We’re always looking for ways to make our membership program better.

What's my order number?

Your order number is composed of three random words, in adjective-adjective-noun format. You’ll find it on your orders page. If you have a customer support issue and you are signed in, you can select the order number from the dropdown list on our Support Form.

How do I cancel my order?

You can cancel an order yourself up until the moment we start processing your order. Simply visit your orders page and click the “Cancel” link.

Can I change my order?

We cannot make changes to an order once it’s been placed.

Our Customer Support team cannot change your shipping address for you. You’ll need to cancel your order and place another order with an updated shipping address.

If you ordered the wrong item, you’ll need to cancel your order and place a new order for the correct item.

How Do I Use a Coupon?

To use your coupon, simply find the “Got a coupon code?” link at checkout. It’s below your payment info and just above the Order Summary. Click the link, paste or type in your code and hit “apply” to receive your discount.

Is my credit card data secure?

Our payment processor, Stripe, has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

You can read more about Security at Stripe.

When will I get my order?

You can see the estimated delivery date on your orders page.

Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address). The transit time is calculated using business days, meaning Saturday and Sunday don’t count toward the transit time. Holidays are also taken into account when calculating the transit time.

How can I track delivery of my order?

Once your order ships, you can find a tracking link on your orders page.

How will my order ship?

We ship orders using a variety of carriers including FedEx, UPS, DHL, and USPS.

Do you ship to Alaska, Hawaii, and Puerto Rico?

Yes. We’re able to offer most (but unfortunately not all) of our deals to Alaska, Hawaii, and Puerto Rico.

Please allow for a few extra weeks (up to a month) beyond the estimated delivery date of your order to account for extra transit time.

Do you ship to Guam, or APO/FPO/DPO addresses?

Unfortunately we cannot ship to Guam, or APO/FPO/DPO addresses.

Do you ship internationally?

Unfortunately we cannot ship outside of the United States.

How do I contact customer support?

Go to the support page and fill out the short form.

If you’re able to fill in details (like your order number) our team can help you faster.

Can I contact your Customer Support team by phone?

We don’t offer phone support.

We do have a team of customer support agents ready to help you. Please go to our support page and fill out the form. The more details you can provide the faster our team can help you out.

When should I expect to hear back about my Customer Support ticket?

When you created your Customer Support ticket the confirmation page displayed and expected response time based on the current number of support tickets we have open.

Our Customer Support team works Monday - Friday during normal business hours. We do not work Saturday or Sunday.

How do I find your reply to my support case?

If you’ve written our Customer Support team and haven’t seen a response in your email yet, you can go to your support tickets page.

If you’re having trouble with your email you’ll be able to view your support tickets and our responses there. You can even send us a reply from this page if you need to.

What emails are you going to send me?

We’ll send you email at various times, including when:

• you place an order
• your order has shipped
• your order was delivered
• our team responds to your support ticket

We can also send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.

How can I change my email address?

To make sure you don’t miss emails about your orders, new deal launches, or promotions and coupons you can change your email address from the Your Info page.

I can't find an email reply to my Customer Support ticket. What should I do?

If you missed an email reply to your Customer Support ticket you can always review your Support Tickets page. There you will find a full history of your Customer Support interactions.

GUARANTEE POLICY DETAILS

Items purchased directly from hammacher.com on or after November 14, 2025 are guaranteed for their normal life under standard, non-commercial use. Should any product fail to meet your expectations, within the first 90 days we will replace it or issue a refund. After 90 days, we will issue Stores Cash, redeemable at hammacher.com within one year, for the value of the original item. Customers are responsible for any return shipping or associated return charges.

RETURN POLICY

If you wish to return an item purchased directly from hammacher.com on or after November 14, 2025, please contact Hammacher Schlemmer customer support to ensure your return is planned and receipt will be expected. Customers are responsible for any return shipping or associated return charges.