For more than 177 years, Hammacher Schlemmer has been through many eras. We're committed to honoring that legacy of customer care to the best of our ability.

When did you purchase your item?

To provide you with the best possible support, we need to understand when you made your purchase.

1. Legacy Era

   1848 – 2024

   Limited Support

   Our access to legacy data from before 2025 is limited, and our ability to provide support may be slower. We'll assess each request on a case-by-case basis.

2. Private Equity Era

   January – September 2025

   Limited Support

   For purchases during this period, we'll assess each request on a case-by-case basis to determine our ability to provide support.

3. Private Equity Clearance Era

   October – November 14, 2025

   No Support

   As stated on the site during this time, all sales were final and therefore support options are limited.

4. Current Era

   November 14, 2025 and later

   Full Support

   If you bought your item on or after November 14, 2025, we're able to handle your request with full support.