When did you purchase your item?
To provide you with the best possible support, we need to understand when you made your purchase.
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Legacy Era
1848 – 2024
Limited SupportOur access to legacy data from before 2025 is limited, and our ability to provide support may be slower. We'll assess each request on a case-by-case basis.
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Private Equity Era
January – September 2025
Limited SupportFor purchases during this period, we'll assess each request on a case-by-case basis to determine our ability to provide support.
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Private Equity Clearance Era
October – November 14, 2025
No SupportAs stated on the site during this time, all sales were final and therefore support options are limited.
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Current Era
November 14, 2025 and later
Full SupportIf you bought your item on or after November 14, 2025, we're able to handle your request with full support.