Our Team Is Here To Help You With Whatever You Need

Yes, if you’d rather sign in with Facebook or Apple ID instead of creating another username and password you can click the blue “Sign in with Facebook” or the black “Sign in with Apple” button on the sign-in page.

Note: signing in with Facebook does not connect us to your Facebook page.

Give us your email address or username on the forgot password page and we’ll send you an email with instructions for resetting your password.

However, if you used the Facebook or Apple ID buttons to login, simply click that button again to access your account.

Your default payment settings (shipping address, credit card, and billing address) are shown on your Account page.

You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.

There are two ways to join our membership program.

1. Go to the Membership page and click the Become a Member button.
2. While placing an order, select the shipping option that says “$8.99/month: Free standard shipping on all orders. One-click cancel, anytime.”

We’ll charge the credit card that’s setup as the default payment setting and shown on your Account page.

You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.

We’ve made it easy to cancel from our membership program anytime without the need to call someone on the phone or contact our Customer Support team.

Simply go to the Cancel Membership page and find the “Cancel Membership” button. Optionally, give us a reason why you’re cancelling. We’re always looking for ways to make our membership program better.

Stores․com Cash is money you earn on purchases at Hammacher Schlemmer that you can spend on future orders. Every dollar of Stores․com Cash is worth one dollar toward a purchase — no points, no conversions, no funny math.

Every time you place an order at Hammacher Schlemmer, you’ll earn Stores․com Cash. Stores․com Members earn 10% back. Non-Members earn 5%.

Your Stores․com Cash is credited once your order ships. Before that, you may see a pending balance on your account — that becomes available to spend after shipment. If the order is canceled before it ships, the pending Stores․com Cash is removed. You can always check your Stores․com Cash balance and status on your account page or at stores․com/cash.

Any product at Hammacher Schlemmer. No blackouts, no restrictions — as long as it’s for sale, you can put your Stores․com Cash toward it. You can also browse things to spend it on at stores․com/cash.

If you have a Stores․com Cash balance, you’ll see a “Use Stores․com Cash?” link during checkout. You can apply some or all of your balance to your order and pay any remaining amount with your regular payment method. You’ll earn more Stores․com Cash on whatever you pay out of pocket.

Each batch of Stores․com Cash you earn has its own expiration date. Stores․com Members get 365 days from the date their order ships. Non-Members get 30 days.

No. Once your Stores․com Cash expires, it’s gone. You can check your expiration dates at stores․com/cash to make sure you use it in time.

Stores․com Cash you earned as a Member keeps its original 365-day expiration. That doesn’t change. Any future purchases you make as a Non-Member will earn Stores․com Cash with a 30-day expiration at the 5% rate instead of the 10% Members receive.

You can view your balance on your account page. You can also visit stores․com/cash to see your balance, expiration dates, and browse things to spend it on.

No. Stores․com Cash can be spent on purchases at Hammacher Schlemmer. It has no cash value.

No. Stores․com Cash is not transferable to any other account, whether it’s yours or someone else’s.

No. Stores․com Cash cannot be merged or transferred between accounts or people.

If you used Stores․com Cash to pay for an order that you cancel or that gets canceled for any reason, your Stores․com Cash is returned to your account with its original expiration date. Likewise, any Stores․com Cash earned from an order that’s canceled will be removed from your balance. If your order is partially refunded, your Stores․com Cash earned is reduced proportionally.

You can cancel an order yourself up until the moment we start processing your order. Simply visit your orders page and click the “Cancel” link.

We cannot make changes to an order once it’s been placed.

Our Customer Support team cannot change your shipping address for you. You’ll need to cancel your order and place another order with an updated shipping address.

If you ordered the wrong item, you’ll need to cancel your order and place a new order for the correct item.

To use your coupon, simply find the “Got a coupon code?” link at checkout. It’s below your payment info and just above the Order Summary. Click the link, paste or type in your code and hit “apply” to receive your discount.

Our payment processor, Stripe, has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

You can read more about Security at Stripe.

You can see the estimated delivery date on your orders page.

Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address). The transit time is calculated using business days, meaning Saturday and Sunday don’t count toward the transit time. Holidays are also taken into account when calculating the transit time.

Once your order ships, you can find a tracking link on your orders page.

We ship orders using a variety of carriers including FedEx, UPS, DHL, and USPS.

Yes. We’re able to offer most (but unfortunately not all) of our deals to Alaska, Hawaii, and Puerto Rico.

Please allow for a few extra weeks (up to a month) beyond the estimated delivery date of your order to account for extra transit time.

Unfortunately we cannot ship to Guam, or APO/FPO/DPO addresses.

Unfortunately we cannot ship outside of the United States.

We don’t offer phone support.

We do have a team of customer support agents ready to help you. Please go to our support page and fill out the form. The more details you can provide the faster our team can help you out.

If you’ve written our Customer Support team and haven’t seen a response in your email yet, you can go to your support tickets page.

If you’re having trouble with your email you’ll be able to view your support tickets and our responses there. You can even send us a reply from this page if you need to.

We’ll send you email at various times, including when:

• you place an order
• your order has shipped
• your order was delivered
• our team responds to your support ticket

We can also send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.

To make sure you don’t miss emails about your orders, new deal launches, or promotions and coupons you can change your email address from the Your Info page.

If you missed an email reply to your Customer Support ticket you can always review your Support Tickets page. There you will find a full history of your Customer Support interactions.