For more than 177 years, Hammacher Schlemmer has been through many eras. We're committed to honoring that legacy of customer care to the best of our ability.

Private Equity Era

January – September 2025

Limited Support

As of November 14, 2025, the Hammacher Schlemmer brand assets are under new ownership. We acquired the brand itself, but not the previous operating company. Because of this, we do not have access to prior order history, customer records, gift cards, or warranty information, and we’re unable to assist with purchases made before that date.

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What's your order number?

Our team can help you faster if they know the specific order you have an issue with.

How can we help you?

The more details you provide, the better we can help.

What’s your email address?

This is where we’ll contact you back.

Support for orders placed during this timeframe is discretionary and may be limited. Refunds, replacements, credits, or other accommodations may not be available.